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Terms and Conditions

Terms & Conditions

  1. Introduction

This Website and our Musalih application Standard Terms and Conditions how Musalih will gather, use, and maintain your personal information. It will also explain your legal rights to control our use of that information. 

By using the Musalih Platform, you confirm that you have read and understood this Terms and Conditions of Service and Policy (referred to herein as the “Agreement”). The Agreement governs the use of the Musalih Platform. Musalih will gather, use, and maintain information consistent with the Agreement.

This Website and the App are jointly referred to as the “Service”. 

 

  1. General Terms

In this Terms and Conditions Policy:

  • Musalih may be referred to as “Musalih”, “we,'' “our” or “us.”

  • We call a user of the Musalih Platform a “User,” or collectively, the “Users.”

  • "You" and "your" refer to an individual User of the Musalih Platform.

  • The Website that we offer on our website (www.Musalih.om) is referred to as the “Site.”

  • Musalih partner and the service/ maintenance provider is referred as “Mahir” 

  • The platform and related services provided by Musalih, the Site and mobile applications (whether on iOS or Android), including without limitation information provided by Musalih to potential and actual Users in relation to the services, together are called the “Musalih Platform.”

  • “Terms of Service” refers to our terms, which can be found at (www.Musalih.om) This Privacy Policy is incorporated into and considered a part of, the Terms of Service.

 

  1. Customer with Musalih:

 

    1. Account registration

For the first time using the service you may register your phone number and you’ll receive a verification code per SMS. After the first log in you may complete the registration by entering your email, house location, and become a registered user (“User”).

 

    1. Service Availability

We are the facilitator for the operation of the platform connecting the customer with Mahir for fixing several issues in households in Oman through an online platform. For the service, you may pay by banking channels made available to you on the Services. 

Each Mahir has a prescribed service for AC conditions, plumbing, and electrical connections. This is to ensure that their services reach your door when they are at their best condition. If you live outside the service area notification will appear informing you that you are outside of the service delivery area. Operating hours will vary depending on local trading conditions and the availability of our Maher.

 

    1. SERVICE REQUEST 

  • The Service allows you to make a request for fixing a household problem/issue and other service requests that you require based on urgent situation and we will, subject to the terms and conditions set out herein, deliver the same to you.

  • You understand that any request you place shall be subject to the restrictions and limitations set out in this Terms of Use including, but not limited to, service availability. 

  • Checking out as a guest is not permissible for requests placed for services (You will need to register and check out.

  • When you place a request through our service and you choose a Mahir for the requested service, a Notification confirming your request and accepted by Mahir (the ‘Confirmation Notification’) will be sent to you by us on behalf of the Mahir. 

  • An estimation on the service fee will appear to the User as per the description given by the User prior to the service request. 

  • However, upon your successful completion of requesting a service, Mahir may call you on the telephone or mobile number provided to confirm the details of the request, and the estimated delivery time will be mentioned in the confirmation Notification. For this purpose, you will be required to share certain information with us, including but limited to (i) the first and last name (ii) mobile number (iii)email address; and (iv) physical address (location). Please ensure that you have given us the correct details as this is how we will communicate with you about your request and ensure that your request arrives to the correct location.

  • The estimated service fee to be cash or through one of the online channels available in the platform prior to the service to Musalih Platform. After 3 days (Guarantee Period), Musalih shall transfer the service fee to Maher.

  • Please note all requests are subject to availability. Your Mahir may offer an alternative for any request it cannot provide you with.

  • In addition to the foregoing, Mahir may also contact you by phone and / or notification to inform and confirm any change in the request, due to availability or unavailability or change in the price of the service. At this time, any change or confirmation of the request shall be treated as final and we will receive a Notification confirming the change in request. It is clarified that in the event you do not open the door or respond to telephonic correspondence within 15 minutes of our delivery service physically reaching you address; we reserve the right to leave the premises. You will be charged for the request, or we will cancel your request and the provisions of the cancellation and refund policy below shall be applicable.

  • A minimum of 3 Omani Rials shall be paid by the User, in case the problem was minor and requires minimum work from Mahir. This amount is considered as the minimum for Mahir visit to the user.

  • For other categories the minimum amount to be paid is 3 Omani Rials

  • You can pay cash or net banking after the service.

  • You acknowledge and agree that we act as Mahir payment agent for the limited purpose of accepting payments from you on behalf of Mahir. Upon your payment of the amount to us, which are due to Mahir, your payment obligation to the Mahir for such amounts is completed, and we are responsible for remitting such amounts after 3 to 10 days, to Mahir. 

  • You agree to pay us for the total amount for any request made. We will collect the total amount in accordance with the terms and conditions of these Terms of Use and the pricing terms set forth in the applicable menu listing for the particular Maher. Please note that we cannot control any amount that may be charged to you by your bank related to our collection of the total amount, and we disclaim all liability in this regard.

  • About your request, you will be asked to provide customary billing information such as name, billing address and credit card information either to our third-party payment processor or us. You agree to pay us for any confirmed bookings in accordance with these Terms by one of the methods described on the Services– e.g. by a credit card. You hereby authorize the collection of such amounts by charging the credit card provided as part of requesting the booking, either directly by us or indirectly, via a third party online payment processor or by one of the payment methods described on the Services. If you are directed to our third-party payment processor, you may be subject to the terms and conditions governing the use of that third party’s service and that third party’s personal information collection practices. Please review such terms and conditions and privacy policy before using the services. Once your confirmed request transaction is complete, you will receive a confirmation email summarizing your confirmed booking.

  • Musalih seeks to provide a quality service and will be the second point of contact in the event there is a problem with your request either regarding quality after Mahir. We do monitor our Mahir very closely and it is of utmost importance to us that they comply with our standards and help us to maintain our reputation. Please let us know if you have any comments relating to our Mahir or in respect of the orders by emailing or calling us.

 

  1. CANCELLATION AND REFUNDS 

 

    1.  Cancellation

  • As a basic rule, you shall not be entitled to cancel your request once you have received confirmation of the same.

  • You have the right to cancel a request within a reasonable time and before the request becomes “Request is Processing”. You can cancel a request by clicking the “Cancel Request” button in the request details section of your request. Musalih and Maher may cancel any request and will tell you once we cancel a request and the reason of cancellation. You will not be charged for any request cancelled in accordance with this clause. Any payment made prior to a request being cancelled by Musalih or Mahir will usually be reimbursed using the same method you used to pay for your request and if the payment was not cash the refund will be within Seven working days. Any request cancelled after it becomes “Request is Processing” will be charged to you. Musalih alone will determine whether an order is “Request is Processing” or not.

  • In the unlikely event of an item on your request being unavailable, we will contact you on the phone number provided to us at the time of placing the request and inform you of such unavailability. In such an event, you will be entitled to cancel the entire order and shall be entitled to a refund in accordance with our refund policy.

  • We reserve the sole right to cancel your request in the following circumstances:

  • In the event of the designated address following outside the delivery zone offered by us

  • Failure to contact you by phone or email at the time of confirming the request booking

  • Failure to deliver your request due to lack of information, direction or authorization from you at the time of delivery

  • Unavailability of all the services requested by you at the time of booking the request

  • Failure due to reasons beyond our control or attributable to Maher.

 

    1. Refunds

  • You shall be entitled to a refund only if you pre­paid at the time of placing your request only in the event of any of the following circumstances:

  • We (Musalih) cancelling your request due to

  1. Your delivery location following outside our designated delivery zones

  2. Failure to contact you by phone or email at the time of confirming the request booking

  • You are cancelling the request at the time of confirmation due to unavailability of the items you requested for at the time of booking.

  • In case the Musalih as in Mahir couldn’t fix your issue the minimum amount of the service visit will be charged.

  • In case of receiving a request with a missing item, you have the right to ask for a new item or the amount of the item to be returned to you in the following ways:

  • In case the payment was through net banking and you refuse to accept the missing item again, it’s not possible to refund the money back to the card and we don’t return the amount of the missing item by cash also. However, we will return the amount as customer credits on Musalih app as this is an electronic standard method by Musalih.

  • Our decision on refunds shall be at our sole discretion and shall be final and binding. All refund amounts shall be credited to your account within Seven business days in accordance with the terms that may be stipulated by the bank which has issued the credit / debit card.

 

  1. SERVICE DELIVERY

Our aim is to provide the best service possible. Unfortunately, things do not always go to plan and factors, such as traffic conditions and weather, may occasionally prevent us from achieving our targets in this regard. We will do our best to ensure that your request is delivered by the time specified in the notification and Services. The timing of your request is determined by considering the number of requests and the circumstances being faced by Maher at that time. Delivery time that is showing in the respective Mahir’s interface, as 32 min for example, it means the average time, it is not a fixed time for the service, hence it would be than 15 minutes depending on the Maher and the road conditions at the time of delivery.

 

  1. TERMS OF SERVICE

  • You agree and acknowledge that we shall not be responsible for:

  • The services provided by the Mahir including, but not limited, serving of service request suiting your requirements and needs

  • Musalih hereby disclaims any guarantees of exactness in Mahir service fee as it appears on the website/application and requested by you. The exactness of the Maher service fee may differ due to merchant/ services variations, new request(s)/ services introductions, service modifications and other reasons similar. Musalih will make every effort to meet the user expectations but will not guarantee the exactness of the service fee.

  • Mahir’s services not being up to your expectations or leading to any losses, harm or damage to you

  • The details of the service and service fee list available on the Services are based on the information provided by Mahir and we shall not be responsible for any change or cancellation or unavailability.

  • You may not be able to avail our Services if your delivery location is outside our current scope of Service. We will keep you informed of the same at the time of confirming your request booking.

  • You understand that delivery periods quoted to you at the time of confirming the request is an approximate estimate and may vary. We will not be responsible for any delay in the delivery of your request.

  • You request will be only delivered to the address designated by you at the time of placing the request on the Services. We reserve the right to cancel the request, in our sole discretion, in the event of any change to the place of delivery and you shall not be entitled to any refund for the same. Requests in the event of change of the delivery location shall be at our sole discretion.

  • You shall undertake to provide adequate directions, information and authorizations to accept delivery. In the event of any failure to accept delivery, failure to deliver within the estimated time due to your failure to provide appropriate instructions, or authorizations, then such services shall be deemed to have been delivered to you and all risk and responsibility in relation to such services shall pass to you and you shall not be entitled to any refund for the same. Our decision in relation to this shall be final and binding.

  • Services provided for Product delivery

  • You confirm that we shall not be responsible for any deficiency in payment of consideration payable towards the services purchased from the App.

  • You agree and acknowledge that neither the Mahir nor us shall be liable in the event of you failing to adhere to the Terms of Use.

  • You might be required to provide your credit or debit card details to the approved payment gateways while making the payment. In this regard, you agree to provide correct and accurate credit/ debit card details to the approved payment gateways for availing the Services. You shall not use the credit/ debit card which is not lawfully owned by you, i.e. in any transaction, you must use your own credit/ debit card. The information provided by you will not be utilized or shared with any Third Party unless required in relation to fraud verifications or by law, regulation or court order. You will be solely responsible for the security and confidentiality of your credit/ debit card details. We expressly disclaim all liabilities that may arise as a consequence of any unauthorized use of your credit/ debit card.

  • We do not offer any refunds against services already paid and exceeded the guarantee from the Services unless an error that is directly attributable to us has occurred during the purchase of such product or services.

  • We constantly strive to provide you with accurate information on the Services. However, in the event of an error, we may, in our sole discretion, contact you with further instructions.

  • You agree that we shall provide the Services only during the working hours of the relevant Mahir.

 

  1. OUR LIABILITY

 

7.1. To the extent permitted by law, Musalih provides the Service and content on an 'as­is' and 'as available' basis and we make no representation or warranty of any kind, express or implied, regarding the content or availability of our Service, or that it will be timely or error free or that defects will be corrected. Subject as provided below, neither Musalih nor any Musalih Partner shall have any liability to you for any direct, indirect, special or consequential losses or damages arising in contract, tort (including negligence) or otherwise arising from your use of or your inability to use our Service. In the event that Musalih or the Musalih Partner is found to be liable to you our total aggregate liability is limited to the purchase price of the request you have paid for in your order. This does not include or limit in any way Musalih or any Musalih Partner's liability for any matter for which it would be illegal for us or it to exclude, or attempt to exclude, our or its liability, including liability for death or personal injury caused by negligence or for fraud or fraudulent misrepresentation.

7.2. We do not endorse any Musalih Partner. In addition, although these Terms require you to provide accurate information, we do not attempt to confirm, and do not confirm, any your purported identity. We will not be responsible for any damage or harm resulting from your interactions with other Users.

7.3. By using the Services, you agree that any legal remedy or liability that you seek to obtain for actions or omissions of other Members or other third parties will be limited to a claim against the Members or other third parties who caused you harm and you agree not to attempt to impose liability on, or seek any legal remedy from us with respect to such actions or omissions.

 

  1. GENERAL TERMS OF USE

 

8.1. Only individuals who are 18 years of age or older may use the Services. If you are under 18 years of age and you wish to download, install, access or use the Services, your parents or legal guardian must acknowledge and agree to the Terms of Use and Privacy Policy. Should your parents or legal guardian fail to agree or acknowledge the Terms of Use and Privacy Policy, you shall immediately discontinue its use.

8.2. If you choose to use the Services, it shall be your responsibility to treat your user identification code, password and any other piece of information that we may provide as part of our security procedures as confidential and not disclose the same to any person or entity other than us (“Third Party”). We shall at times and at our sole discretion reserve the right to disable any user identification code or password if you have failed to comply with any of the provisions of these Terms of Use.

8.3. As we are providing services in the city of Muscat (currently), we have complied with applicable laws of Oman in making the Services and its content available to you. In the event the Services is accessed from outside Oman or outside our delivery zones, it shall be entirely at your risk. We make no representation that the Services and its contents are available or otherwise suitable for use outside Muscat. If you choose to access or use the Services from or in locations outside Muscat, you do so on your own and shall be responsible for the consequences and ensuring compliance of applicable laws, regulations, bylaws, licenses, registrations, permits, authorizations, rules and guidelines.

8.4. You shall at all times be responsible for the use of the Services through your computer or mobile computer or device and for bringing these Terms of Use and Privacy Policy to the attention of all such persons accessing the Services on your mobile device.

8.5. You understand and agree that the use of the Services does not include the provision of a computer or mobile device or other necessary equipment to access it. You also understand and acknowledge that the use of the Services requires internet connectivity and telecommunication links. You shall bear the costs incurred to access and use the Services and we shall not, under any circumstances whatsoever, be responsible or liable for such costs.

8.6. By using the Services, you represent and warrant that:

  • All registration information you submit is truthful, lawful and accurate and that you agree to maintain the accuracy of such information.

  • Your use of the Services shall be solely for your personal use and you shall not authorize others to use your account, including your profile or email address and that you are solely responsible for all content published or displayed through your account, including any email messages, and your interactions with other users and you shall abide by all applicable local, state, national and foreign laws, treaties and regulations, including those related to data privacy, international communications and the transmission of technical or personal data.

  • You will not submit, post, upload, distribute, or otherwise make available or transmit any content that:

  1. is defamatory, abusive, harassing, insulting, threatening, or that could be deemed to be stalking or constitute an invasion of a right of privacy of another person

  2. is bigoted, hateful, or racially or otherwise offensive

  3. is violent, vulgar, obscene, pornographic or otherwise sexually explicit

  4. is illegal or encourages or advocates illegal activity or the discussion of illegal activities with the intent to commit them.

  5. All necessary licenses, consents, permissions and rights are owned by you and there is no need for any payment or permission or authorization required from any other party or entity to use, distribute or otherwise exploit in all manners permitted by these Terms of Use and Privacy Policy, all trademarks, copyrights, patents, trade secrets, privacy and publicity rights and / or other proprietary rights contained in any content that you submit, post, upload, distribute or otherwise transmit or make available.

  • You will not use the Services in any way that is unlawful, or harms us or any other person or entity, as determined in our sole discretion.

  • You will not post, submit, upload, distribute, or otherwise transmit or make available any software or other computer files that contain a virus or other harmful component, or otherwise impair or damage the Services or any connected network, or otherwise interfere with any person or entity’s use or enjoyment of the Services.

  • You will not use another person’s username, password or other account information, or another person’s name, likeness, voice, image or photograph or impersonate any person or entity or misrepresent your identity or affiliation with any person or entity.

  • You will not engage in any form of antisocial, disrupting, or destructive acts, including “flaming,” “spamming,” “flooding,” “trolling,” and “griefing” as those terms are commonly understood and used on the Internet.

  • You will not delete or modify any content of the Services, including but not limited to, legal notices, disclaimers or proprietary notices such as copyright or trademark symbols, logos, that you do not own or have express permission to modify.

  • You will not post or contribute any information or data that may be obscene, indecent, pornographic, vulgar, profane, racist, sexist, discriminatory, offensive, derogatory, harmful, harassing, threatening, embarrassing, malicious, abusive, hateful, menacing, defamatory, untrue or political or contrary to our interest.

  • You shall not access the Services without authority or use the Services in a manner that damages, interferes or disrupts:

  • Any part of the Services or the Services software; 

  • Any equipment or any network on which the Services is stored or any equipment of any Third Party.

 

  1. ACCESS TO THE SERVICES

 

9.1. We endeavor to make the Services available to you during Musalih Partner’s working hours. However, we do not represent that access to the Services will be uninterrupted, timely, error free, free of viruses or other harmful components or that such defects will be corrected.

9.2. We do not warrant that the Services will be compatible with all hardware and software which you may use. We shall not be liable for damage to, or viruses or other code that may affect, any equipment (including but not limited to your mobile device), software, data or other property as a result of your download, installation, access to or use of the Services or your obtaining any material from, or as a result of using, the Services. We shall also not be liable for the actions of third parties.

9.3. We do not represent or warranty that the information available on the Services will be correct, accurate or otherwise reliable.

9.4. We reserve the right to suspend or withdraw access to the Services to you personally, or to all users temporarily or permanently at any time without notice.

 

  1. RELATIONSHIP WITH OPERATORS IF THE SERVICES IS ACCESSED ON MOBILE DEVICES

10.1. In the event the Services is accessed on a mobile device, it is not associated, affiliated, sponsored, endorsed or in any way linked to any platform operator, including, without limitation, Apple, Google, or Android (each being an “Operator”).

10.2. Your download, installation, access to or use of the Services is also bound by the terms and conditions of the Operator

10.3. You and we acknowledge that these Terms of Use are concluded between you and us only, and not with an Operator, and we, not those Operators, are solely responsible for the Services and the content thereof to the extent specified in these Terms of Use.

10.4. The license granted to you for the Services is limited to a nontransferable license to use the Services on a mobile device that you own or control and as permitted by these Terms of Use.

10.5. We are solely responsible for providing any maintenance and support services with respect to the Services as required under applicable law. You and we acknowledge that an Operator has no obligation whatsoever to furnish any maintenance and support services with respect to the Services.

10.6. You and we acknowledge that we, not the relevant Operator, are responsible for addressing any claims of you or any Third Party relating to the Services or your possession and/or use of the Services, including, but not limited to:

  • any claim that the Services fails to conform to any applicable legal or regulatory requirement 

  • Claims arising under consumer protection or similar legislation.

10.7. You and we acknowledge that, in the event of any Third-Party claim that the Services or your possession and use of the Services infringes that Third Party’s intellectual property rights, we, not the relevant Operator, will be solely responsible for the investigation, defense, settlement and discharge of any such intellectual property infringement claim.

10.8. You must comply with any applicable Third-Party terms of agreement when using the Services (e.g. you must ensure that your use of the Services is not in violation of your mobile device agreement or any wireless data service agreement).

 

10.9. You and we acknowledge and agree that the relevant Operator, and that Operator’s subsidiaries, are Third Party beneficiaries of these Terms of Use, and that, upon your acceptance of these Terms of Use, that Operator will have the right (and will be deemed to have accepted the right) to enforce these Terms of Use against you as a Third-Party beneficiary thereof.

 

  1. Choice/Opt-Out

 

11.1. You may opt-out of receiving communications from us and our partners, remove your information from our database, choose to not receive future communications related to the Musalih Platform, or cancel your account by logging on to the Site and clicking on the “Account” tab, or by contacting us at www.musalih.om

11.2. During registration, you choose whether to receive marketing correspondence from either Musalih or its partners and whether you want to participate in a variety of Musalih programs. This information remains on your Profile where you can, at any point, easily edit it to indicate that you have changed your mind. After logging on, click on the “Account” tab, then select “Notifications” to make your selections. We may occasionally contact you with information about special events, sales, activities, promotions, contests, submission opportunities and programs. You always have the option to ask Musalih not to contact you with this information again.

11.3. You can opt out of receiving promotional communications from Musalih sent via text message at any time by following the instructions provided in those messages to text the word, "STOP". Please note that your opt-out is limited to the phone number used and will not affect subsequent subscriptions. If you opt-out of only certain communications, other subscription communications may continue. Even if you opt-out of receiving promotional communications, Musalih may, subject to applicable law, continue to send you non-promotional communications, such as those about your account, transactions, servicing, or Musalih’s ongoing business relations.

11.4. If you receive unsolicited email from a Musalih domain, please contact us at www.musali.om 


 

  1. Musalih's Information Retention Policy

 

12.1. We retain personal data for as long as you are a User in order to meet our contractual obligations to you, and for such longer period as may be in our legitimate interests and to comply with our legal obligations. We may also retain aggregate information beyond this time for research purposes and to help us develop and improve our services. You cannot be identified from aggregate information retained or used for these purposes.

12.2. You have the right under certain circumstances:

  • to be provided with a copy of your personal information held by us;

  • to request the rectification or erasure of your personal information held by us;

  • to request that we restrict the processing of your personal information (while we verify or investigate your concerns with this information, for example);

  • to object to the further processing of your personal information, including the right to object to marketing as mentioned in the Choice/Opt-Out section above; and

  • to request that your provided personal data be provided to you in a structured, commonly used and machine-readable format.

12.3. Where the processing of your personal information by us is based on consent, you have the right to withdraw that consent without detriment at any time. You can also change your marketing preferences at any time as described in the Choice/ Opt-Out section above.

12.4. You can exercise your rights by clicking on the “Account” tab, then selecting “Notifications” to make your selections, or by contacting us at www.musalih.om 

 

  1. Musalih’s Security of Collected Information

 

13.1. Your Musalih account is password-protected so that only you and authorized Musalih staff have access to your account information. In order to maintain this protection, do not give your password to anyone. Also, if you share a computer, you should sign out of your Musalih account and close the browser window before someone else logs on. This will help protect your information entered on public terminals from disclosure to third parties.

13.2. Musalih takes reasonable precautions to ensure that your information is secure on its system by backing up data in separate backup drives and using public key access encryption and firewalls on both our main and backup servers. Musalih has staff dedicated to maintaining this Privacy Policy and other privacy initiatives, periodically reviewing security, and making sure that every Musalih employee is aware of our security practices. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, Musalih cannot guarantee the security of any information you transmit to us, and you do so at your own risk. While Musalih will use commercially reasonable efforts to ensure the security of all credit card and all other Personal Information, we expressly disclaim any liability for any unauthorized access to or use of our secure servers and/or any and all Personal Information and/or Financial Information stored therein, and you agree to hold Musalih harmless for any damages that may result therefrom. 

13.3. Musalih expressly disclaims any liability that may arise should any other individuals obtain the information you submit to the Musalih Platform.

 

  1.  How Can Users Update Their Information?

 

14.1. You can update your Personal Information at any time by logging in and clicking on the “Account” tab. There you can view, update and correct your account information.

14.2. So that we can protect the integrity of sensitive data, there are certain pieces of information, such as your age, that you cannot alter yourself. For example, since children under 18 are not allowed to register as Users, we need to take reasonable measures to preserve the accuracy of our Users' ages.

14.3. Our databases automatically update any Personal Information you edit in your profile. Information transmitted through boards, chats, polls or through any other means remains in our databases and becomes the property of Musalih upon submission.

 

  1. Notification of Changes

 

15.1. Musalih's Privacy Policy are periodically reviewed and enhanced as necessary. This Privacy Policy might change as Musalih updates and expands the Musalih Platform. Musalih will endeavor to notify you of any material changes by email or a notification in App. Musalih also encourages you to review this Privacy Policy periodically. If you do not understand any of the terms or conditions of any of Musalih's policies, feel free to contact us at www.musalih.om 

  1. Children’s Privacy and Note to Parents and Guardians

 

We do not knowingly collect personal information from children under 13 years of age. The Musalih Platform is not directed to children under the age of 13 and children under 13 are not permitted to use the Musalih Platform. If we become aware that we have unknowingly collected personal information from a child under the age of 13, we will delete or disable such information. If you are a parent or guardian of a child under the age of 13, and you believe that your child has provided us with personal information, please let us know at www.musalih.om

 

  1. Contacting Us?

 

If you have any questions about this Terms and conditions, the practices of the Site, your dealings with the Musalih Platform, or if you have technical problems, you may contact us at www.musalih.ml 

Musalih's staff will respond to all requests sent through mail or email from Users with questions about privacy or the types of personal information is stored on the Musalih database, or requests to nullify such personal information.

 

  1. DISCLAMERS

 

18.1. THE SERVICE MAY BE UNDER CONSTANT UPGRADES, AND SOME FUNCTIONS AND FEATURES MAY NOT BE FULLY OPERATIONAL

18.2. DUE TO THE VAGARIES THAT CAN OCCUR IN THE ELECTRONIC DISTRIBUTION OF INFORMATION AND DUE TO THE LIMITATIONS INHERENT IN PROVIDING INFORMATION OBTAINED FROM NULTIPLE SOURCES. THERE MAY BE DELAYS, OMISSION, OR INNACCURACIES IN THE CONTENT PROVIDED ON THE SERVICES OR DELAY OR ERRORS IN FUNCTIONALITY OF THE SERVICES. AS RESULT, WE DO NOT REPRESENT THAT THE INFORMATION POSTED IS CORRECT IN EVERY CASE.

18.3. WE EXPRESSLY DISCLAIM ALL LIABILITIES THAT MAY ARISE AS A CONSQUENCE OF ANY INAUTHORIZED USE OF CREDIT/DEBIT CARDS.

18.4. YOU ACKNOWLEDGE THAT THIRD PARTY SERVICES ARE AVAILABLE ON THE SERVICES. WE MAY HAVE FORMED PARTNERSHIPS OR ALLIANCES WITH SOME OF THESE THIRD PARTIES FROM TIME TO TIME IN ORDER TO FACILITATE THE PROVISION OF CERTAIN SERVICES TO YOU. HOWEVER, YOU ACKNOWLEDGE AND AGREE THAT AT NO TIME ARE WE MAKING ANY REPRESENTATION OR WARRANTY REGARDING ANY THIRD PARTY’S SERVICES NOR WILL WE BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY CONSEQUENCES OR CLAIMS ARISING FROM OR IN CONNECTION WITH SUCH THIRD PARTY INCLUDING, AND NOT LIMITED TO, ANY LIABILITY OR RESPONSIBILITY FOR, DEATH, INJURY OR IMPAIRMENT EXPERIENCED BY YOU OR ANY THIRD PARTY. YOU HEREBY DISCLAIM AND WAIVE ANY RIGHTS AND CLAIMS YOU MAY HAVE AGAINST US WITH RESPECT TO THIRD PARTY’S / VENDORS SERVICES.

18.5. WHILE THE MATERIALS PROVIDED ON THE SERVICES WERE PREPARED TO PROVIDE ACCURATE INFORMATION REGARDING THE SUBJECT DISCUSSED, THE INFORMATION CONTAINED IN THESE MATERIALS IS BEING MADE AVAILABLE WITH THE UNDERSTANDING THAT WE MAKE NO GUARANTEES, REPRESENTATIONS OR WARRANTIES WHATSOEVER, WHETHER EXPRESSED OR IMPLIED, WITH RESPECT TO PROFESSIONAL QUALIFICATIONS, EXPERTISE, QUALITY OF WORK OR OTHER INFORMATION HEREIN. FURTHER, WE DO NOT, IN ANY WAY, ENDORSE ANY SERVICE OFFERED OR DESCRIBED HEREIN. IN NO EVENT SHALL WE BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DECISION MADE OR ACTION TAKEN IN RELIANCE ON SUCH INFORMATION.

18.6. THE INFORMATION PROVIDED HEREUNDER IS PROVIDED “AS IS”. WE AND / OR OUR EMPLOYEES MAKE NO WARRANTY OR REPRESENTATION REGARDING THE TIMELINESS, CONTENT, SEQUENCE, ACCURACY, EFFECTIVENESS OR COMPLETENESS OF ANY INFORMATION OR DATA FURNISHED HEREUNDER OR THAT THE INFORMATION OR DATA PROVIDED HEREUNDER MAY BE RELIED UPON. MULTIPLE RESPONSES MAY USUALLY BE MADE AVAILABLE FROM DIFFERENT SOURCES AND IT IS LEFT TO THE JUDGEMENT OF USERS BASED ON THEIR SPECIFIC CIRCUMSTANCES TO USE, ADAPT, MODIFY OR ALTER SUGGESTIONS OR USE THEM IN CONJUNCTION WITH ANY OTHER SOURCES THEY MAY HAVE, THEREBY ABSOLVING US AS WELL AS OUR CONSULTANTS, BUSINESS ASSOCIATES, AFFILIATES, BUSINESS PARTNERS AND EMPLOYEES FROM ANY KIND OF PROFESSIONAL LIABILITY.

18.7. WE SHALL NOT BE LIABLE TO YOU OR ANYONE ELSE FOR ANY LOSSES OR INJURY ARISING OUT OF OR RELATING TO THE INFORMATION PROVIDED ON THE SERVICES. IN NO EVENT WILL WE OR OUR EMPLOYEES, AFFILIATES, AUTHORS OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DECISION MADE OR ACTION TAKEN BY YOUR RELIANCE ON THE CONTENT CONTAINED HEREIN.

18.8. IN NO EVENT WILL WE BE LIABLE FOR ANY DAMAGES (INCLUDING, WITHOUT LIMITATION, DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, DAMAGES ARISING FROM PERSONAL INJURY/WRONGFUL DEATH, AND DAMAGES RESULTING FROM LOST PROFITS, LOST DATA OR BUSINESS INTERRUPTION), RESULTING FROM ANY SERVICES PROVIDED BY ANY THIRD PARTY OR VENDOR ACCESSED THROUGH THE SERVICES, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY AND WHETHER OR NOT WE ARE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES

 

  1. INTELLECTUAL PROPERTY

 

19.1. We are the Owner or the licensee of all intellectual property rights in the Services, and in the material published on it. Copyright laws and treaties around the world protect those works. All such rights are reserved.

19.2. You may print off one copy, and may download extracts, of any page(s) from the Services or our website for your personal reference and you may draw the attention of others within your organization to material available on the Services.

19.3. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

19.4. You must not use any part of the materials on the Services for commercial purposes without obtaining a license to do so from our licensors or us.

19.5. If you print off, copy or download any part of the Services in breach of these Terms of Use, your right to use the Services will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

 

  1. TREATMENT OF INFORMATION PROVIDED BY YOU

 

20.1. We process information about you in accordance with our privacy policy.

20.2. You hereby grant to us an irrevocable, royalty-free, worldwide, assignable, sub-licensable license to use any material, which you submit to us on the Services for the purpose of use on the Services or for our generally marketing (by any means and in any media, including, but not limited to, on our website or in our journals) our services. You agree that you waive your moral rights to be identified as author and we may modify your submission.

  1. INDEMNITY 

 

You will indemnify, defend and hold harmless Musalih and its owner, licensee, affiliates, and their respective officers, directors and employees from and against any and all liabilities, claims, costs and damages, (including legal fees and disbursements in connection therewith and interest chargeable thereon) result from any breach of this Term of Use, Privacy Policy and other policies, or your violation of any law, rules or regulations or the rights of a third party.

 

  1. THIRD PARTY CONTENT

 

22.1. We cannot and will not assure that other users are or will be complying with the foregoing rules or any other provisions of this Terms of Use, and, as between you and us, you hereby assume all risk of harm or injury resulting from any such lack of compliance.

22.2. You acknowledge that when you access a link that leaves the Services, the site you will enter is not controlled by us and different terms of use and privacy policy may apply. By assessing links to other sites, you acknowledge that we are not responsible for those sites. 

22.3. We reserve the right to disable links to and / or from third-party sites to the Services, although we are under no obligation to do so.

 

  1. SEVERABILITY

 

If any of these terms should be determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these terms are intended to be effective, then to the extent and within the jurisdiction which that term is illegal, invalid or unenforceable, it shall be severed and deleted and the remaining Terms of Use shall survive, remain in full force and effect and continue to be binding and enforceable.

 

  1. NON-ASSIGMENT

 

You shall not assign or transfer or purport to assign or transfer the contract between you and us to any other person.

 

  1. WARRANTIES AND LIMITATION OF LIABILITY

 

All services offered and sold thorough Musalih are without warranties of any kind either expressed or implied. Musalih disclaims all or any warranty or liability from the purchase or use of the services offered on Musalih to the fullest extent. Any warranties or after sale services if any offered by the merchants or service provider on any order shall be serviced directly by such merchant or service provider and Musalih will not be under any obligation to ensure compliance or handle any complaints related.

 

  1. PRICING/ TYPOGRAPHICAL ERROR

 

Request / Service/ offers prices are as shown on the website/application and are subject to incorrect data received from service provider, technical issues and or typographical errors. Musalih, at its sole discretion, reserves the right to change the prices and products offered on the Website/Application to fix such errors or otherwise without any prior notice by Musalih. Musalih reserves any right to cancel any order placed at an incorrect price.

 

  1. GOVERNING LAW

These Terms of Use are governed by the laws of Oman. Any action, suit, or other legal proceeding, which is commenced to resolve any matter arising under or relating to this website, shall be subject to the jurisdiction of the courts at Muscat, Oman.